The abrupt cancellation of Christmas present orders by internet retailers will be causing consternation in many households today. People living in areas where snow is falling heavily, hampering trips to the shops for replacements, must be feeling especially aggrieved. This is Money has a guide to your delivery rights if you find yourself in this situation. But it’s better to get a cancellation notice now than find out right before Christmas, which is what once happened to me. A series of increasingly frustrating exchanges with Amazon finally established that my box of children’s presents was sitting in a depot and had no chance of being delivered in time. At that point, on the eve of Christmas, I was offered the ‘option’ to cancel my order. There was no opportunity to hit the shops so there was some disappointment round the Christmas tree that year. A rushed trip to the toy shops on the nearest High Street the day after Christmas didn’t make up for it. Amazon gave me £5 off my next purchase but only after I sent emails pushing for compensation. This seemed pretty grudging considering I was a regular customer – and that there were sad-faced children involved in the debacle. I took a break from ordering anything from Amazon for a couple of years after that – ungenerous internet retailers take note! Although to be fair, since I relented and started ordering from Amazon again it’s been unfailingly quick and efficient. My advice to people who’ve had Christmas orders cancelled is to not get up your hopes regarding compensation, and to hurry to the High Street before the snow gets any worse.
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